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December 2004

Privet Irina,

Again, you are a wonderful woman and I appreciate all your help. Thank you for correcting the error and I understand how the system can make mistakes. Not to worry though, we all make mistakes. It is just nice to know that you are always willing to make it right for all of us. Also thanks for letting me know about the new customer service system, I appreciate that. Have a great week and thank you for your help.

Sincerely,

Patrick



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